National Products Inc. (NPI) – the parent company of RAM® Mounts – is proud to announce we have recently been certified with the world’s most recognized quality management standard: ISO 9001:2015.
This quality management standard is based on a variety of principles including a strong customer focus, motivation and dedication of top management, a process approach, and a commitment to continual improvement. That commitment to continual improvement ensures that NPI and RAM® Mounts become more efficient while maintaining product excellence and a high standard of service for our dealers, installers, partners, retailers, resellers, and consumer customers.
As improved operations also correlate with increased employee job satisfaction, we’re excited that achieving this new certification will also benefit our hardworking employees. Learn more below about the International Organization for Standardization (ISO) and what it means to be ISO 9001:2015 certified.
What is ISO?
ISO is an independent, non-governmental international organization with a membership of 164 national standards bodies.
Through its members, it brings together experts to share knowledge and develop voluntary, consensus-based, market relevant International Standards that support innovation and provide solutions to global challenges.
International Standards make things work. They give world-class specifications for products, services and systems, to ensure quality, safety and efficiency.
What is ISO 9001:2015 certification?
ISO 9001:2015 specifies requirements for a quality management system when an organization:
a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
All the requirements of ISO 9001:2015 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.