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All products purchased from the RAM® website can be returned within 30 days of purchase with no restocking fee (RAM® Mounts does not provide return shipping labels). After the 30 day grace period, all returns are subject to a 15% restocking fee. Products purchased more than a year ago will not be accepted. If purchased from a vendor or reseller besides RAM®, please coordinate your return with that vendor. (Not sure if you’re in the right place? Call 206-763-8361 or 800-497-7479 for more information).

If your mount is defective, do not file a return. RAM® mounting components are covered by a limited lifetime warranty, and electronic products are covered by a one to three year warranty. Click here to file a warranty claim or get more information.

Preparing Your Return

Before you begin the return process, make sure the product you plan to return is in new, resellable condition. Damaged products cannot be returned. RAM® Mounts accepts returns of full mounting systems or individual components. If any component is used, fully assembled, altered, or otherwise not suitable for resale, we cannot accept the component for return. If all product components are in sellable condition, a refund is granted in the amount of the product’s listed price. Shipping charges are not refunded.

How To Make A Return:

You will need:
·       NPI Order ID number from the original shipment (found on original shipping container)
·       Names of specific parts and quantities being returned
·       The product being returned (with all original components, hardware and packaging included)

PLEASE NOTE

The complete product must be returned for us to process your refund.


Next, you need to obtain a Return Material Authorization (RMA) number. 

To receive your RMA number, call: (206) 763-8361 ext 302 or (800) 497-7479 ext 302 OR send an email to RMA@rammount.com 
Your 7 digit RMA number should look like this: XXX-XXXX 
Write your RMA number clearly on the exterior of the container you are shipping your products in. 

Address the package to:
National Products, Inc.
8438 Dallas Ave South
Seattle, WA 98108

Your refund will appear in your account in approximately 2-3 weeks.